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1. Compliant Return Instructions
RETURNS NOT IN COMPLIANCE WILL BE RETURNED FREIGHT COLLECT TO THE CUSTOMER.
2. Restock Fee
The minimum restock fee for all Viega products is 25% of invoice price.
3. Time Frame for Returning Materials
Viega must receive products within 45 days after RMA is issued.
After this time, the RMA will no longer be valid and will be refused by the warehouse.
4. Return Stipulations
The return shipment must contain Viega’s return authorization document and the shipment must indicate the RMA number, visibly on the outside of the box. (Do not write on original packaging). The shipment must be sent pre-paid by the customer. If the material is sent collect, it will be refused at the warehouse.
Customer Relations: 1-800-976-9819
Centralized Returns Address:
2211 Viega Avenue
McPherson, KS 67460
Viega will issue credit once the Return Center processes the RMA; therefore, payment deductions are not authorized.
Note: This Procedure is not for Warranty Claims. If a customer has a Warranty Claim, please contact Viega Customer Relations for instructions.