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Please make sure Viega confirmed the claim before continuing and keep in mind that every carrier has a different process to file a claim. It is best practice to check the carrier's website first for details.
We will guide you through the required documentation and where you can find necessary information before filing the claim with the carrier.
When receiving a shipment be sure to note the amount and any damage or shortage to the shipment.
The example below shows a delivery receipt signed electronically for an example carrier, ABF. The customer signature is noted as 1 CTN SHORT. NOTE: Please always verify count and condition of cargo. Next, either manually or electronically record the damage or shortage in detail on the receiving record/delivery slip. |
| The carrier only accepts claims filed electronically on their website. Please keep in mind that a phone call does not constitute a legal claim. |
Find the part number related to your claim to calculate the amount by pieces damaged. For partial pieces of a line item damaged, take the net price and multiply it by the number of damaged pieces.
Under “TOOLS”, select “Submit a Claim”. In this case, it will take you to the arcb.com website.
a. Fill in the required fields. Freight Type will always be “plumbing goods.” Freight Type will always be “new.”
b. Enter the product description as listed on the invoice.
c. Enter quantity: This is straightforward unless it is in bundles. Always list the number of bundles, not the number of pieces in a bundle.
| 1 bundle signed short on 8/21/17 delivery. 1 x 33265 (25pcs/BDL) = $167.62 ProRated Freight (51/427 of $160.75) = $19.19 Total Claim Value = $186.81 |
d. Add notes:
| Outside packaging damages Sort one pallet |
Some carriers provide a confirmation number. Others will use the PRO# as reference.
