The primary contact for all plastics allocation questions will be your Independent Manufacturer Rep Agent (IMRA.)  We have set up a dedicated team for the IMRAs to contact, to ensure they have the most up-to-date information available. Click here for Contacts

Viega is pleased to announce that we will be launching a new systematic allocation process for our Plastic CTS orders effective November 29, 2021. This improved process will offer our customers a clear understanding of their weekly available product limit, to better suit their forecasting and order management needs. 

As many of our customers know, there has been a global shortage of several raw building materials, including essential components that are used in our plastics products. This shortage, along with an overwhelming demand for our Plastic CTS (Pureflow) product line, lead to a reduced available supply over the past 6 months.

Our team has been working diligently with our raw materials providers and are pleased to report that we have been able to increase our production significantly and will now be able to support a consistent allocation model for the foreseeable future. Of course, our ultimate goal is to be at full production and fulfill every order in its entirety, but in the meantime, this is a notable improvement for our customers. 

Each month we will be sending out an email which includes the customer’s weekly allocation limit that is valid for a 4-6 week timeframe (exact timeframes are listed in each communication).  Please let your Independent Manufacturer Rep Agent know if the monthly communication should go to an email other than this one.  

Viega carefully evaluated several options in determining the most equitable way to allocate our available inventory. Based on extensive research and direct customer feedback, we’ve created an allocation based on our customer’s historic purchases of our PEX product line.

We aim to fulfill as much of our customer‘s order request as possible and continue to develop ways to increase production and in-stock inventory. 

Because our inventory constraints are heavily tied to our raw materials providers, we do not have a clear line-of-sight on when we expect to be at a level where can handle the overwhelming market demand. That said, we are pleased to have reached new milestones where we can both increase our production supply and provide a consistent and predictable weekly ordering process.

We strive to be back at our normal inventory levels soon and will be in close contact as we make additional progress.  

We continue to evaluate our customers’ product needs and are improving the model to incorporate recent buying trends. While we improve the model, we have allocated a certain amount of weekly product inventory to customers that have opened or increased plastics orders significantly in the past 6 months. We will make sure to keep you informed of any changes or advancements to the model as they become available. 

We continue to evaluate our customers’ product needs and are improving the model to incorporate recent buying trends. While we improve the model, we have allocated a certain amount of weekly product inventory to fulfill escalated orders such as this. Your IMRA will be requesting a forecast to assist us as we evaluate the best way to move forward.  Please note that we will be very selective in the fulfillment of escalated orders and cannot manually increase the weekly buying thresholds of our customers at this time. We will make sure to keep you informed of any changes or advancements to the model as they become available. 

• Our goal is to provide as much product to as many of our customers as possible based on the available PEX product levels each week
• To provide our customers a consistent allocation amount that will allows for more accurate forecasting, we will be providing a weekly allocation limit that is valid for a 4-6 week timeframe (exact timeframes are listed in each communication)
• All orders are will be reviewed against our available product levels and are evaluated based on the non-exclusive factors below

              o    Date order was placed

              o    PEX products total amount against weekly allocated amount

• In the event that a customer has exceeded their weekly allocation threshold, we will cancel any subsequent PEX product line items in excess of the allocation on your order and ship the remaining available products
• You will see a note on your order confirmation that indicates the order line was not fulfilled due to exceeding allocations; your invoice will be corrected to reflect the revised amount
• If your order contained other products (ProPress, MegaPress, etc.) we will ship those line items as requested 

In the event that a PEX order is rejected, we ask that our customers review their weekly allocated amount and place a new order with a revised quantity, within the weekly threshold. 

With the communication of a weekly allocation, we ask that our customers perform the due diligence to ensure their orders are within the weekly limit. Due to overwhelming customer feedback to ship orders as quickly as possible, we will follow the above order process and if the modified order falls below the FFA threshold, it will subject to shipping charges. It is for this reason that we cannot stress enough the importance of proper weekly planning of your PEX orders. 

Due to the incredible demand and large quantities per order, we’ve made the decision not to accept backorders at this time. This decision was largely guided by the significant lead times this would create for orders, which causes significant delays and drives what’s known as ‘panic buying’. We made the decision to improve our allocation process so that customers can more accurately forecast their monthly order volumes rather than providing an indeterminate lead time for our Plastics CTS (Pureflow) products. 

We will be funneling all escalations through our Independent Manufacturer Rep Agents.  Please make sure to submit your request to your IMRA and include the following information:

• Customer Name
• Account ID
• Current weekly allocation
• Order # (this should be a new PO)
• Requested amount of product by foot (ViegaPEX) or by piece (crimp and Pureflow Press)
• Business justification

Based on our available inventory, we will fulfill as many orders as possible and communicate the status of the request back to the IMRA. 

Our PEX and other Plastics product lines remain an important part of our Viega strategy. We remain dedicated to the growth of these products and are working diligently to increase production and expand our offerings.  

Because we do not want to assume which product orders are more important to our customers, we are not prioritizing Job Quote related orders for standard customer orders. Instead, we ask that our customers submit their prioritized orders ahead of their other orders weekly to ensure they are fulfilled in accordance to their weekly allocated thresholds. 

Our systems cannot support a rollover functionality at this time and the customer’s weekly allocation will reset every Sunday. We are constantly looking to improve our technology and are researching ways to improve the process.